Frequently Asked Questions

We are here to provide answers to your questions.

Contact us through a secure email address

support@brooklinehighyieldbank.com

We have observed an increase in attempts by fraudsters to deceive customers into divulging confidential information such as passwords, secret questions and answers, etc via fraudulent transaction notification emails.

PLEASE NOTE THAT BROOKLINE HIGH YIELD BANK WILL NOT REQUEST YOU TO PROVIDE SUCH CONFIDENTIAL INFORMATION ON A WEBSITE OR BY CLICKING A LINK.

If you receive such emails requesting you to click on a link to view a transaction or to update your personal information; kindly ignore the mail. Brookline High Yield Bank will not request you to provide confidential information on a website or by clicking a link. At Brookline High Yield Bank, keeping your personal information secure and confidential is a priority.

Yes, Brookline High Yield Bank is committed to the socio-economic betterment of the communities in which the bank operates, we recognise the need for a social contract between the bank, Mexico and its people. Our clients are our partners and our priority.

Cash Deposits, for security reasons, we strongly recommend that you do not send cash deposits via mail. Instead, visit any of our local bank. you can make secure deposits anytime or anywhere. Whether you’re at home, at the office, or travelling across country – you can set up your deposits anywhere.
Skip the branch. Deposit checks with your smartphone or tablet. Deposit a check directly into your eligible checking or savings account with just a few taps. There are no additional banking fees for mobile deposits. Make deposits 24/7, wherever you and your phone go. It's simple. We encryption your information. No need to visit the branch or mail in checks.
You deserve to get paid faster, don’t miss your chance to get paychecks and government benefits early.* Set up ASAP Direct DepositTM. Opt in for deposit alerts so you know the moment your money is in the bank. *Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply.

We list some activities below that we perform in order to safeguard your data and some tips that you can follow to protect your security.
• Protect your password. Avoid choosing easily guessed words or numbers. Avoid writing your Sign In information in a place where others can view it.
• Use the “Sign Out” button to Sign Out from Online Account Access upon completion of your session and close your browser.
• Do not use email for account-specific questions. Email is not normally encrypted and your account information could be intercepted.
• Review your statement information regularly for unauthorized transactions.

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